Program Updates and Effectively Educating Your Employees on the Spring Special!

Program Requirement
Program Enhancement
Project Processing
Monday, April 1, 2019

Program Updates and Effectively Educating Your Employees on the Spring Special!



For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory excluding LADWP this can encourage your customers to go for deeper retrofits and maximum energy efficiency. This will be a great way for you to increase sales before the summer rush. Be sure to enter the code “Spring19” in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Spring Special. Contact your Account Manager with any questions.

Spring Special Rollout

Territory: Non-LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive plus
up to 50% added to your total incentive amount


  • 90-Day Cancellation Policy is still in effect.
  • The SoCalGas Home Upgrade program no longer falls under the umbrella of Energy Upgrade California®. Most program documents have been updated to reflect the look that aligns with the SoCalGas brand. You can find these updated materials on the contractor website

Spring 2019 Program Marketing 

SoCalGas is actively promoting the Home Upgrade program to customers. During March, SoCalGas distributed a marketing email promoting the Spring Special to 400,000 customers throughout the service territory. This led to nearly 1,500 customers visiting the Find a Contractor page in a single day! The email will be distributed multiple times and to a broader group of SoCalGas customers in the coming weeks.

In addition, the program team worked in conjunction with SoCalGas to develop a promotional postcard targeting the Riverside area. The postcard, pictured below, promotes the incentives and encourages customers to visit the website and find a contractor. These postcards will be distributed up to 14,000 customers in May. 

Reminder: Complimentary Diagnostic Testing and Project Processing

Great News! iPermit E Raters is now available to provide post-retrofit diagnostic testing and project processing services.

Contact iPermit E Raters at the information below:

iPermit E Raters

Stephanie S. (818) 735-7876 Ext. 3

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections is already providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details.

ERE Inspections

Roman Leonelli

(310) 807-4800

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 

Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.

QC Corner 

RHA and ICF constantly review data to see where there are areas we can help contractors navigate the program more effectively. A recent review of program data has indicated that gas leaks are a top issue identified during the on-site QC inspection.

QC Inspection Guidelines, Chapter 2: Order of Inspection Procedures, Section B. Gas Leak Testing:

Gas leaks will be detected and tested using an electronic leak detector at 1" per one second. If a potential leak is identified, it will be confirmed with micro leak detection solution. Closely examine the following: gas meter sets, line valves, gas control valves, pilot lines, joints, fittings and any accessible gas lines.

  • For unconfined gas meter sets, outdoor appliances and associated piping that are not part of the SOW, and appliances having no direct effect on the living space, olfactory testing (smell test) will be used.
    • Persons not sensitive to the odorant in natural gas must use an electronic detector.
    • If gas odor is present or homeowner/designated representative has reported a gas odor, use an electronic leak detector.
    • If electronic leak detector identifies a potential leak, use a leak detection solution to confirm the leak.
  • Gas lines and connections that are part of the SOW and are within an area that may have a direct affect to the living space but are inaccessible to electronic leak detectors and micro leak detector solution will be subjected to olfactory testing. If odors consistent with gas leaks are detected by the inspector, a gas leak will be deemed to be present.
  • If a gas leak is found, advise the customer to notify their contractor or SoCalGas immediately. Do not perform any combustion appliance safety tests or diagnostic testing until the leak is repaired or isolated.
  • If a gas leak is found and can be isolated:
    • Close the line valve, and retest in same place where the gas leak was found with micro leak detector solution.
    • If leak is no longer present, proceed with combustion safety and diagnostic testing. If a gas leak cannot be isolated, mark the location of the gas leak by tying a brightly colored string around the pipe at the leak site until SoCalGas Gas Service Technician or licensed personnel repair the gas leak.
  • After a gas leak has been repaired:
    • Conduct an additional gas leak test to verify that the leak has been repaired and that no other leaks are present.
    • If gas leaks are no longer present, proceed with combustion safety and diagnostic testing.

All identified gas leaks need to be repaired as they present a health and safety issue and should always be taken seriously. Home Upgrade projects must be following the program health and safety requirements prior to project processing. 

Things to remember when testing for gas leaks:

  • Refrain from using soap and water instead of micro leak detection fluid. Soap and water may lack the proper viscosity required for definite bubbles to form on metallic surfaces and it has corrosive properties that may promote damage to the fittings being tested.
  • Do not add water to the micro leak detection fluid.
  • Be patient! Often times even severe gas leaks form bubbles slowly depending on the position and application of the fluid. It’s good to give it a few minutes before you make a determination that there is no leak. It could save you and the customer the additional frustration.

Go Green Financing Updates

Lead With the Value of Energy Efficient Equipment

Do you or your team members start by offering baseline equipment, then “upsell” with a pitch for more energy efficient models that qualify for Home Upgrade? There may be a better way: lead with the value of energy efficient models. By starting with equipment that qualifies for energy-saving programs from trusted sources, you can build trust in efficient models.

In addition to Home Upgrade, consider the state-sponsored Residential Energy Efficiency Loan (REEL) program to build credibility. With REEL, customers can finance single-measures, whole house upgrades, and even use up to 30% of the loan to finance other related home improvements. Plus, the REEL program offers a homeowner-facing website and contractor marketing resources to help you get more customers.

Want to offer REEL to your customers? Sign up today.

Become a REEL Participating Contractor by visiting or learn more by contacting the REEL Contractor Support team at 1-800-484-0109 or

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.