News and Updates

Pipeline Safety - Important Safety Information About Natural Gas Pipelines Near You

Monday, May 12, 2014

Southern California Gas Company (SoCalGas®) has been delivering clean, safe and reliable natural gas to its customers for more than 140 years. This email contains an update of important pipeline safety information.

» How to recognize and respond to a natural gas leak
» Call 811 two days before you dig—it's free
» Avoid hazards by maintaining your gas lines
» Pipeline maintenance and your safety
» Are major pipelines located near you?







How to recognize and respond to a natural gas leak



How to recognize and respond to a natural gas leak
Leaking gas from an appliance, damaged pipeline or gas meter could cause a fire, explosion, property damage or serious bodily injury. Use your sense of sight, hearing or smell to be alerted to the presence of a gas leak.

Look - dirt or water being blown in the air, dead or dying vegetation near pipeline areas, a fire or explosion near a pipeline, exposed pipeline after an earthquake, fire, flood or other disaster

Listen - An unusual sound, such as a hissing, whistling or roaring near a gas line or appliance

Smell - The distinctive odor of natural gas.1

If you suspect signs of a natural gas leak, follow these important steps:


  • Remain calm.


  • Don't light a match, candle or cigarette.


  • Don't turn electric appliances or lights on or off or use any device that could cause a spark. Note that gas leaking from a plastic pipe can create static electricity that can ignite the gas.


  • Immediately evacuate the area and, from a safe location, call SoCalGas at 1-800-427-2200, 24 hours a day, seven days a week; or call 911.


1 Some people may not be able to smell the odor because they have a diminished sense of smell, olfactory fatigue (normal, temporary inability to distinguish an odor after prolonged exposure to it) or because the odor is being masked or hidden by other odors that are present, such as cooking, damp, musty or chemical odors. In addition, certain conditions in pipes and soil can cause odor fade – the loss of odorant so that it is not detectable by smell.

» Find out more





Call 811 before you dig



Call 811 two days before you dig—it's free
Pipelines may be located anywhere—including under streets, sidewalks and private property, sometimes just inches below the surface. Excavation, landscaping and other forms of digging are major causes of pipeline damage. Regardless of the size or scope of the work you're planning, call Underground Service Alert at 811 at least two business days before you dig. The locations of utility-owned lines will be marked at no cost to you.

» Find out more







maintaining your gaslines



Avoid hazards by maintaining your gas lines
If you're a property owner, property manager, tenant and/or occupant, you are responsible for maintaining all gas lines on your side of the meter. Not maintaining gas pipelines could result in potential hazards due to corrosion and leakage.

» Find out more






pipeline maintenance



Pipeline maintenance and your safety

The safety of our customers, employees and communities is our top priority. We routinely perform pipeline safety tasks, including patrolling, testing, repairing and replacing pipelines. We have implemented a rigorous integrity management program in highly-populated areas.

In order to perform these important inspections, the area around our pipelines must be clear of shrubs, trees, fences and other structures.

» Find out more






pipeline maintenance



Are major pipelines located near you?

To view maps and identify the approximate locations of major natural gas pipelines in your area, visit the Pipeline Interactive Map or the National Pipeline Mapping System (NPMS)*.

» Find out more












Bill inserts online archive










*By clicking the link you will transfer directly to the website of a third party provider which is not part of Southern California Gas Company. The Terms and Conditions and Privacy Policy on that website will apply.

RHA Memo 515.3 - Updated Desktop Safety Review Process

Monday, May 5, 2014

The Simple Launch reservation process eliminated the requirement for contractors to upload an ECON2 report(s) to Vision. Projects that are not selected for post-retrofit QC review do not have a process in place where the project's ECON2 report(s) are generated, and uploaded to Vision. The Desktop Safety Review process will be amnded to include generating ECON2 reports(s) from the contractor's EnergyPro model(s).