News and Updates

It's Warming Up! Take Advantage of the Summer Special

Thursday, August 1, 2019

IT'S WARMING UP!

TAKE ADVANTAGE OF THE SUMMER SPECIAL

Check out the SIX ways that the SoCalGas® Home Upgrade Program is here to support YOU!

1) SUMMER SPECIAL 2019

As the tremendous efforts of our Participating Contractors continue to bring in great results, the Program wants to keep the momentum going this summer.

For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory (excluding areas served by LADWP) this can encourage your customers to go for deeper retrofits and maximum energy efficiency.

Use the Summer Special to increase sales during the summer rush. Be sure to enter the code “Summer19” in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Summer Special. 


2) SoCalGas Home Upgrade Program Car Magnets

COMING SOON! Interested in showing off that you’re a SoCalGas Home Upgrade Program Participating Contractor? Talk to your Account Manager to find out how you can get a Participating Contractor Car Magnet, featuring your company’s name.


3) SoCalGas Home Upgrade Program Trifolds

Looking to reach more customers in your area? Reach out to your Account Manager to request SoCalGas Home Upgrade trifolds. Also available in Spanish.

Contractor Spotlight for the Month of June

Air Concepts

Air Concepts operates out of Southern California and has been in business over 25 years. Specializing in air conditioning, heating and indoor air quality. Providing the best comfort solutions for both residential and light commercial customers in the entire Orange County area. In the Month of June, Air Concept reserved the most projects. Great job Air Concepts!




4) SoCalGas Home Upgrade Program LADWP Door Hangers

Interested in receiving SoCalGas Home Upgrade door hangers to perform outreach to potential customers? Contact your Account Manager to request your supply of door hangers to be delivered. 

Welcome New Contractors!

Home Upgrade Specialist

Home Upgrade Specialist is a professional team of consultants when it comes to smarter, more efficient living. From handling HVAC installation, repair and replacement alongside high efficiency windows, exterior paintwork, chemical-free insulation and other vital solutions for maximizing your quality of life, using their fifteen years of experience to make a huge difference to your energy usage and quality of life.

 

 


5) COMING SOON:

SoCalGas Home Upgrade door hangers are being created to reach potential customers in the non-LADWP territory. Contact your Account Manager to reserve yours!

SOD Builders

SOD Builders Inc. is an award winning, full-service construction company that is committed to making your building and home renovation projects simpler. Exclusively in-house team includes every professional that you may need, including architects, general contractors, and interior designers to construct dreams from the foundation to the finishing interior design work.


6) Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections and iPermit E Raters are providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details.

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800

Contact iPermit E Raters at the information below:

iPermit E Raters

Stephanie S.

(818) 735-7876 Ext. 3

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


HOW CAN WE HELP?

  • Are you in a time crunch? Are you having any issues with customer projects? How can we help you avoid the 90-Day Cancellation Policy? If a project has not been completed within 90 days from the project reservation date, the project is subject to cancellation. Please contact your Account Manager if you have any questions or concerns about any at-risk projects and let us know what we can do to help!

DON'T FORGET: Additional Eligibile Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


REMEMBER: Your Home Upgrade projects may qualify for Green Financing! See below for more information.

Promote Your Business with REEL!

REEL Participating Contractors have a variety of tools to promote their business with GoGreen Financing. Have you joined to upgrade your marketing efforts?

  • Add the GoGreen Financing logo to your website: Display your company’s participation by using the logo on your website and company materials.
  • Give customers co-branded flyers: Your team can hand out official REEL materials – featuring your company logo.

  • Show off on social media: Shine up your online profile! Add “REEL Participating Contractor – State-administered energy efficiency financing on GoGreenFinancing.com” to your Angie’s List, Yelp and Houzz pages.
  • Have a company listing on GoGreenFinancing.com so that customers can find you.

Expand your offerings and visibility with REEL. Become a Participating Contractor today! Visit GoGreenFinancing.com/residentialcontractors to fill out an application and complete the 1-hour program training online, anytime.

Already a REEL contractor and interested in promoting your business with REEL? Check out marketing resources online or contact the Contractor Support team at gogreen@frontierenergy.com to learn more. 

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

 

The SoCalGas Home Upgrade Program is Heating Up!

Monday, July 1, 2019

SUMMER IS HERE AND THE SAVINGS CONTINUE!

THE SOCALGAS HOME UPGRADE PROGRAM IS HEATING UP!

With the tremendous efforts of our Participating Contractors we saw a huge uptick in project submissions during the Spring Special. The Program wants to keep the momentum going with fireworks of our own for the July 4 holiday and the rest of summer.

We are excited to announce that the Summer Special is here starting on July 4, 2019. For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory (excluding areas served by LADWP) this can encourage your customers to go for deeper retrofits and maximum energy efficiency.

Use the Summer Special to increase sales during the summer rush. Be sure to enter the code “Summer19” in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Summer Special.

Summer Special Rollout

Territory: All SoCalGas territories excluding LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive

plus up to 50% added to your total incentive amount


DON'T FORGET

Ductless Homes Qualify

Homes without central HVAC can only qualify for Program incentives if the Advanced Home Upgrade project pathway is taken. This means homes with window AC units or wall furnaces can be upgraded to central HVAC; however, fuel-switching is not allowed.

Please note: the project must be modeled with SnuggPro to qualify.


JUST ARRIVED!

SoCalGas Home Upgrade Program Trifolds

Looking to reach more customers in your area?

Reach out to your Account Manager to request SoCalGas Home Upgrade trifolds.


LIMITED AMOUNT!

SoCalGas Home Upgrade Program LADWP Door Hangers

Interested in receiving SoCalGas Home Upgrade door hangers to perform outreach to potential customers? Contact your Account Manager to request your supply of door hangers to be delivered to your office and get yours today!


Remember

  • The 90-Day Cancellation Policy is still in effect. If a project has not been completed within 90 days from the project reservation date, the project is subject to cancellation. Participating Contractors at risk of getting their projects cancelled will be notified well ahead of time so that they are able to take action to prevent cancellation. Please contact your Account Manager if you have any questions or concerns about any at-risk projects.
  • The SoCalGas Home Upgrade program no longer falls under the umbrella of Energy Upgrade California®. Most program documents have been updated to reflect the look that aligns with the SoCalGas brand. You can find these updated materials on the contractor website. 

DON'T FORGET:

Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections and iPermit E Raters are providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details.

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800

Contact iPermit E Raters at the information below:

iPermit E Raters

Stephanie S.

(818) 735-7876 Ext. 3

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


DID YOU KNOW?

Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


Go Green Financing

Take Advantage of Summer Marketing Opportunities

Are you looking to boost your sales tools and marketing for the summer rush?

The Residential Energy Efficiency Loan (REEL) program can help. Contractors who participate can combine REEL financing with utility rebates to make projects more affordable for customers and take advantage of branded marketing resources. REEL resources include a Contractor Finder for customers, co-branded program flyer, GoGreenFinancing logos for your website, information on financing, talking points and more.

Expand your offerings and visibility with REEL. Become a Participating Contractor today! Visit the GoGreenFinancing.com/residentialcontractors to fill out an application and complete the 1-hour program training online, anytime. Or, contact the REEL Contractor Support team at 1-800-484-0109 or REEL@frontierenergy.com

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

 

Summer is Here and the Savings Continue

Thursday, June 20, 2019

SUMMER IS HERE AND THE SAVINGS CONTINUE!

THE SOCALGAS HOME UPGRADE PROGRAM IS HEATING UP!

With the tremendous efforts of our Participating Contractors we saw a huge uptick in project submissions during the Spring Special. The Program wants to keep the momentum going with fireworks of our own for the July 4 holiday and the rest of summer.

We are excited to announce that the Summer Special is here starting on July 4, 2019. For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory (excluding areas served by LADWP) this can encourage your customers to go for deeper retrofits and maximum energy efficiency.

Use the Summer Special to increase sales during the summer rush. Be sure to enter the code “Summer19” in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Summer Special. 

Summer Special Rollout

Territory: All SoCalGas territories excluding LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive

plus up to 50% added to your total incentive amount

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

 

Time is Running Out For The Spring Special!

Monday, June 3, 2019

Time Is Running Out For The Spring Special!

REMINDERS

SPRING SPECIAL EFFECTIVE February 1 FOR NEW RESERVATIONS

For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory excluding LADWP this can encourage your customers to go for deeper retrofits and maximum energy efficiency. This is a great way for you to increase sales before the summer rush. To help track the projects benefiting from the SPRING special be sure to enter the code “Spring19” in the Coupon Code field when entering your application in the WebApp. Contact your Account Manager with any questions.

Spring Special Rollout

Territory: All SoCalGas territories excluding LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive

plus up to 50% added to your total incentive amount


Do Ductless Homes Qualify?

Homes without central HVAC qualify in the program only if the Advanced Home Upgrade project pathway is taken. This means homes with window AC units or wall furnaces can be upgraded to have central HVAC however, fuel-switching is not allowed. Please note: this is for SnugPro modeling software only. For more details, please contact your account manager.  


SoCalGas Home Upgrade Program Door Hangers

Are you interested in receiving SoCalGas Home Upgrade door hangers to outreach potential customers? Please contact your account manager to have them delivered to your office.   


Remember

  • 90-Day Cancellation Policy is still in effect. If a project has not been completed within 90 days from the project reservation date, the project is subject to cancellation by the program. Participating Contractors at risk of getting their projects cancelled will be notified well ahead of time so that they are able to take action to prevent cancellation. Please contact your Account Manager if you have any questions or concerns about any at-risk projects.
     
  • The SoCalGas Home Upgrade program no longer falls under the umbrella of Energy Upgrade California®. Most program documents have been updated to reflect the look that aligns with the SoCalGas brand. You can find these updated materials on the contractor website

Reminder: Spring 2019 Program Marketing 

SoCalGas is actively promoting the Home Upgrade program to customers. During March, SoCalGas distributed a marketing email promoting the Spring Special to 400,000 customers throughout the service territory. On April 23rd, another 200,000 marketing email were sent out promoting the Spring Special. The email will be distributed multiple times and to a broader group of SoCalGas customers in the coming weeks.

In addition, the program team worked in conjunction with SoCalGas to develop promotional information targeting the Riverside area that will be inserted in the customer May/June billing statement. The insert promotes the incentives and encourages customers to visit the website and find a contractor. These inserts will be distributed to over 14,000 customers during the May/June billing cycle.


Reminder: Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections and iPermit E Raters are providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details. 

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800

Contact iPermit E Raters at the information below:

iPermit E Raters

Stephanie S.

(818) 735-7876 Ext. 3

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


Go Green Financing Updates

Financing Makes the Difference

The numbers are in: 75% of energy efficiency projects over $10,000 are financed. You can sell higher-value projects by offering financing options to your customers.

One great option is the Residential Energy Efficiency Loan (REEL) program. Administered by the state of California with the support of SoCalGas and the other investor-owned utilities, the REEL program offers financing with no fees or pre-payment penalties. With REEL, you can help your customers get the project they want, including those through the Home Upgrade program.

Already a REEL Participating Contractor, but haven’t used REEL yet?

The REEL Contractor Support team is here to help. With one click or call, you can get up to speed on the program process and marketing resources. Contact the REEL Contractor Support team at 1-800-484-0109 or REEL@frontierenergy.com to get one-on-one coaching.

Not yet a REEL Participating Contractor?

Visit GoGreenFinancing.com to fill out an application and complete the 1-hour program training online, anytime. 

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

 

Taking Advantage of the Spring Special!

Wednesday, May 1, 2019

Program Updates and Effectively Educating Your Employees on the Spring Special!

REMINDERS

SPRING SPECIAL EFFECTIVE February 1 FOR NEW RESERVATIONS

For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory excluding LADWP this can encourage your customers to go for deeper retrofits and maximum energy efficiency. This will be a great way for you to increase sales before the summer rush. Be sure to enter the code “Spring19” in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Spring Special. Contact your Account Manager with any questions.

Spring Special Rollout

Territory: All SoCalGas territories excluding LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive

plus up to 50% added to your total incentive amount


Do Ductless Homes Qualify?

Homes without central HVAC qualify in the program only if the Advanced Home Upgrade project pathway is taken. This means homes with window AC units or wall furnaces can be upgraded to have central HVAC however, fuel-switching is not allowed. Please note: this is for SnugPro modeling software only. For more details, please contact your account manager.


Learning Center

  • Want to nudge customers toward making energy efficiency upgrades and home assessment reports? You will need to grab their attention in the first few pages, according to ACEEE research that evaluated the eye-tracking habits of potential customers. Read more HERE.
  • Looking for ways to promote your business and enhance your brand engagement? Read more HERE.

Remember

  • 90-Day Cancellation Policy is still in effect. If a project has not been completed within 90 days from the project reservation date, the project is subject to cancellation by the program. Participating Contractors at risk of getting their projects cancelled will be notified well ahead of time so that they are able to take action to prevent cancellation. Please contact your Account Manager if you have any questions or concerns about any at-risk projects.
  • The SoCalGas Home Upgrade program no longer falls under the umbrella of Energy Upgrade California®. Most program documents have been updated to reflect the look that aligns with the SoCalGas brand. You can find these updated materials on the contractor website

Reminder: Spring 2019 Program Marketing 

SoCalGas is actively promoting the Home Upgrade program to customers. During March, SoCalGas distributed a marketing email promoting the Spring Special to 400,000 customers throughout the service territory. On April 23, another 600,000 emails were sent out promoting the Spring Special. The email will be distributed multiple times and to a broader group of SoCalGas customers in the coming weeks.

In addition, the program team worked in conjunction with SoCalGas to develop a promotional information postcard targeting the Riverside area that will be inserted in the May customer bill statement. The insert promotes the incentives and encourages customers to visit the website and find a contractor. These postcards will be distributed to over 14,000 customers in May. 


Reminder: Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections and iPermit E Raters are providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details.

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800

Contact iPermit E Raters at the information below:

iPermit E Raters

Stephanie S.

(818) 735-7876 Ext. 3

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


QC Corner 

The SoCalGas Home Upgrade Program is looking for projects that upgrade wall or floor furnaces to a central system.

Homeowners in pre-1978 housing stock with a floor or wall furnace can realize significant energy savings by installing a central HVAC system. Installing new central heating with tight, well-insulated ducts alone can provide up to 12% savings in some homes. Install additional measures and the savings go up.

(Please note that the savings illustrated below are from a sample home modeled in Snugg Pro. Actual savings will vary depending on the location, configuration and energy features of your customer’s home.)

Example 1: Your customer lives in a 1,500 sq.ft. single-story 1960’s home in climate zone 9 with a wall or floor furnace and no cooling.

Install a central heating system that includes a new 95 AFUE central furnace with new R-8 ducts sealed to 5%, and your customer could see 12% annual energy savings. Add R-38 attic insulation to the improvements and total energy savings could increase to 19%.

Example 2: This customer lives in a 1,500 sq.ft. single-story 1960’s home in climate zone 9, with a wall or floor furnace and a window/wall air conditioner to cool a portion of the home.

Install a central HVAC system that includes a new 95 AFUE central furnace, new 16 SEER split AC, new R-8 ducts sealed to 5% and R-38 attic insulation. The customer could see 15% annual energy savings. If the homeowner uses multiple window or wall AC units, the savings will be even greater.

Other potential upgrade measures could be combined to increase savings:

  • Crawlspace insulation could add 9% savings.
  • New windows could add 3% savings.
  • A new tankless water heater could add another 10% savings.

The examples above show the potential benefit from replacing non-central HVAC systems in the SoCalGas Advanced Home Upgrade program. This type of HVAC upgrade requires energy modeling with Snugg Pro or Optimizer.

Please note that images of existing installed window and wall AC units and their data plates are required.

Please refer to modeling handbooks for more information on how to properly model a project or contact your ICF Account Manager.

Thank you for your continued support of the SoCalGas Home Upgrade program.


Go Green Financing Updates

Top 3 Ways to Introduce Your Customers to REEL Financing

Your customers have a choice when finding a lender for their Home Upgrade project. With REEL, you can connect your customers to approved lenders using these tips:

1.   Explain that REEL offers lenders you can trust. REEL financing is administered by the state of California, with the support of SoCalGas.

“REEL is state-administered, works with local lenders, and there are no fees or pre-payment penalties. The first step is done online—you get credit approval by contacting a REEL lender.”

2.   Introduce the no-brainer benefits.

“You can choose your dream project and improve your comfort at an affordable cost. REEL lenders offer low monthly payment options, and there’s no obligation to get a payment estimate.”

3.   Direct them to GoGreenFinancing.com, where they’ll find everything they need to learn about REEL—including lender details.

“A typical $10,000 project may work out to less than $200/month. I can help you get pre-approved to see your estimated payment amount. Let’s look at your REEL lender options online together.”

Not yet a REEL Participating Contractor? Sign up today.

Visit GoGreenFinancing.com to fill out an application and complete the 1-hour program training online, anytime. Or, contact the REEL Contractor Support team at 1-800-484-0109 or REEL@frontierenergy.com

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

Program Updates and Effectively Educating Your Employees on the Spring Special!

Monday, April 1, 2019

Program Updates and Effectively Educating Your Employees on the Spring Special!


REMINDERS


SPRING SPECIAL EFFECTIVE February 1 FOR NEW RESERVATIONS

For a limited time only, SoCalGas is offering a bonus of up to 50% more of your total incentive amount! If you are completing a Home Upgrade project in any SoCalGas territory excluding LADWP this can encourage your customers to go for deeper retrofits and maximum energy efficiency. This will be a great way for you to increase sales before the summer rush. Be sure to enter the code “Spring19” in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Spring Special. Contact your Account Manager with any questions.

Spring Special Rollout

Territory: Non-LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive plus
up to 50% added to your total incentive amount


Remember

  • 90-Day Cancellation Policy is still in effect.
  • The SoCalGas Home Upgrade program no longer falls under the umbrella of Energy Upgrade California®. Most program documents have been updated to reflect the look that aligns with the SoCalGas brand. You can find these updated materials on the contractor website

Spring 2019 Program Marketing 

SoCalGas is actively promoting the Home Upgrade program to customers. During March, SoCalGas distributed a marketing email promoting the Spring Special to 400,000 customers throughout the service territory. This led to nearly 1,500 customers visiting the Find a Contractor page in a single day! The email will be distributed multiple times and to a broader group of SoCalGas customers in the coming weeks.

In addition, the program team worked in conjunction with SoCalGas to develop a promotional postcard targeting the Riverside area. The postcard, pictured below, promotes the incentives and encourages customers to visit the website and find a contractor. These postcards will be distributed up to 14,000 customers in May. 


Reminder: Complimentary Diagnostic Testing and Project Processing

Great News! iPermit E Raters is now available to provide post-retrofit diagnostic testing and project processing services.

Contact iPermit E Raters at the information below:

iPermit E Raters

Stephanie S. (818) 735-7876 Ext. 3

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections is already providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details.

ERE Inspections

Roman Leonelli

(310) 807-4800

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


QC Corner 

RHA and ICF constantly review data to see where there are areas we can help contractors navigate the program more effectively. A recent review of program data has indicated that gas leaks are a top issue identified during the on-site QC inspection.

QC Inspection Guidelines, Chapter 2: Order of Inspection Procedures, Section B. Gas Leak Testing:

Gas leaks will be detected and tested using an electronic leak detector at 1" per one second. If a potential leak is identified, it will be confirmed with micro leak detection solution. Closely examine the following: gas meter sets, line valves, gas control valves, pilot lines, joints, fittings and any accessible gas lines.

  • For unconfined gas meter sets, outdoor appliances and associated piping that are not part of the SOW, and appliances having no direct effect on the living space, olfactory testing (smell test) will be used.
    • Persons not sensitive to the odorant in natural gas must use an electronic detector.
    • If gas odor is present or homeowner/designated representative has reported a gas odor, use an electronic leak detector.
    • If electronic leak detector identifies a potential leak, use a leak detection solution to confirm the leak.
       
  • Gas lines and connections that are part of the SOW and are within an area that may have a direct affect to the living space but are inaccessible to electronic leak detectors and micro leak detector solution will be subjected to olfactory testing. If odors consistent with gas leaks are detected by the inspector, a gas leak will be deemed to be present.
     
  • If a gas leak is found, advise the customer to notify their contractor or SoCalGas immediately. Do not perform any combustion appliance safety tests or diagnostic testing until the leak is repaired or isolated.
     
  • If a gas leak is found and can be isolated:
    • Close the line valve, and retest in same place where the gas leak was found with micro leak detector solution.
    • If leak is no longer present, proceed with combustion safety and diagnostic testing. If a gas leak cannot be isolated, mark the location of the gas leak by tying a brightly colored string around the pipe at the leak site until SoCalGas Gas Service Technician or licensed personnel repair the gas leak.
       
  • After a gas leak has been repaired:
    • Conduct an additional gas leak test to verify that the leak has been repaired and that no other leaks are present.
    • If gas leaks are no longer present, proceed with combustion safety and diagnostic testing.

All identified gas leaks need to be repaired as they present a health and safety issue and should always be taken seriously. Home Upgrade projects must be following the program health and safety requirements prior to project processing. 

Things to remember when testing for gas leaks:

  • Refrain from using soap and water instead of micro leak detection fluid. Soap and water may lack the proper viscosity required for definite bubbles to form on metallic surfaces and it has corrosive properties that may promote damage to the fittings being tested.
  • Do not add water to the micro leak detection fluid.
  • Be patient! Often times even severe gas leaks form bubbles slowly depending on the position and application of the fluid. It’s good to give it a few minutes before you make a determination that there is no leak. It could save you and the customer the additional frustration.


Go Green Financing Updates

Lead With the Value of Energy Efficient Equipment

Do you or your team members start by offering baseline equipment, then “upsell” with a pitch for more energy efficient models that qualify for Home Upgrade? There may be a better way: lead with the value of energy efficient models. By starting with equipment that qualifies for energy-saving programs from trusted sources, you can build trust in efficient models.

In addition to Home Upgrade, consider the state-sponsored Residential Energy Efficiency Loan (REEL) program to build credibility. With REEL, customers can finance single-measures, whole house upgrades, and even use up to 30% of the loan to finance other related home improvements. Plus, the REEL program offers a homeowner-facing website and contractor marketing resources to help you get more customers.

Want to offer REEL to your customers? Sign up today.

Become a REEL Participating Contractor by visiting GoGreenFinancing.com/residentialcontractors or learn more by contacting the REEL Contractor Support team at 1-800-484-0109 or REEL@frontierenergy.com

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

Take Advantage of the Spring Special!

Friday, March 1, 2019

Take Advantage of the Spring Special!

Reminders

SPRING SPECIAL EFFECTIVE February 1 FOR NEW RESERVATIONS

For a limited time only, SoCalGas is offering higher incentives of up to 50%! If you are completing a Home Upgrade in the non-LADWP SoCalGas territories this can encourage your customers to go for deeper retrofits and maximum energy efficiency. This will be a great way for you to increase sales before the summer rush. Be sure to enter the code Spring19 in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Spring Special. Contact your Account Manager with any questions.

Spring Special Rollout
Territory: Non-LADWP
Project Path: Home Upgrade Only
Incentive Increase: Current non-LADWP incentive
plus up to 50% added to your project


Remember

  • 90-Day Cancellation Policy is still in effect.

Updated Program Documents

All Program documents will continue to be updated to reflect new branding throughout the next few months. For updated program documents please visit the Contractors website here


Reminder: Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections is already providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details. 

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


Go Green Financing Updates

With rebate availability changing, contractors are looking for financing tools to help sell energy efficient upgrades. The state-administered Residential Energy Efficiency Loan (REEL) program is a non-PACE financing option for Home Upgrade projects and beyond.

Start offering customers monthly payment options with no pre-payment penalties today! Participating comes at no cost to contractors. This Case Study shows how a Participating Contractor used REEL to achieve the homeowner’s dream energy efficiency project. 

Sign up today!

Already a REEL Participating Contractor? 

Contact the REEL Contractor Support team directly at 1-800-484-0109 or email to get one-on-one coaching. 

Not yet a REEL Participating Contractor?

It’s easy to get started! The program training takes about 1 hour to complete and is available online, anytime at GoGreenFinancing.com.

Not sure if REEL is for you?

Contact the REEL Contractor Support team directly at 1-800-484-0109 or email and we can help. 

The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

 

Spring Special Effective For New Reservations!

Thursday, February 7, 2019

Deadline Approaching to Post Submit Projects Reserved in 2018!

Highlights

SPRING SPECIAL EFFECTIVE February 1 FOR NEW RESERVATIONS

For a limited time only, SoCalGas is offering higher incentives of up to 50%! If you are completing a Home Upgrade in the non-LADWP SoCalGas territories this can encourage your customers to go for deeper retrofits and maximum energy efficiency. This will be a great way for you to increase sales before the summer rush. Be sure to enter the code Spring19 in the Coupon Code field when entering your application in the WebApp. This will help the Program team track the number of projects that benefitted from the Spring Special. Contact your Account Manager with any questions.

 

Spring Special Rollout

Territory: Non-LADWP

Project Path: Home Upgrade Only

Incentive Increase: Current non-LADWP incentive plus up to 50% added to your project



 

2018 Projects: Post-Retrofit Submission Deadline Approaching

Make sure your customers receive their incentive: All projects reserved in 2018 must be post-retrofit submitted by Friday, February 8, 2019. Ensure completion of post inspections and allow yourself time to resolve any issues identified during the third-party review. Contact your account manager if you have questions or need assistance.

 


Remember

  • 90-Day Cancellation Policy is still in effect.

 


Updated Program Documents

All Program documents will continue to be updated to reflect new branding throughout the next few months. For updated program documents please visit the Contractors website here

 

Reminder: Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters. ERE Inspections is already providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers. Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details. 

 

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800



Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 

 


Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee and Honeywell Lyric™ Wi-Fi smart thermostats. Please refer to the Info Sheets and Incentive Application Forms to view the full list of eligible smart thermostat models.


 

Go Green Financing Updates

 

The state-backed REEL program makes it easy to get started in energy efficiency financing. Home Upgrade rebate availability is changing, and customers will be looking for new ways to make projects more affordable. Financing enables low monthly payments so that your customers can make the upgrades they want―from single measure projects through larger Advanced Home Upgrade projects. The Residential Energy Efficiency Loan (REEL) program offers trusted, state-administered financing, and unparalleled contractor support.

 

New to offering financing? Check out the key financing terms below, and learn more at GoGreenFinancing.com

 

  • No Up-Front Costs: These costs include origination and closing fees charged by a lender for processing the loan application. REEL has no up-front costs.

 

  • No Prepayment Penalties: With many loans, prepayment penalties are charged if a borrower pays off the loan before the loan’s term. REEL has no prepayment penalties, so customers can pay off their loan early worry-free.

 

  • Low Annual percentage rate (APR): APR is the yearly interest rate on the loan, plus the cost of any other charges (for example, annual fees). Using APR to compare different loan packages will help your customer make the right choice for their project. REEL lenders offer competitive rates!

 

  • No Collateral required: Some loans require a borrower to pledge assets to the lender in case of loan default. This is often the property itself or the equipment. With REEL, no collateral is required! 

 

  • Quick Pre-Approval: Sometimes working with a lender and confirming how much can be borrowed is a lengthy process. All REEL lenders provide pre-approval within 24 hours of inquiry.

 

Start talking to your customers about REEL today!

 

Already a REEL Participating Contractor? Inquire about cobranded REEL flyers by emailing your company information and logo to reel@frontierenergy.com!   

 

Become a REEL Participating Contractor. It’s fast & free to enroll! Start the online training and application at GoGreenFinancing.com


The SoCalGas® Home Upgrade Program is implemented by ICF under a contract awarded by the administrator, SoCalGas, through December 31, 2019. Please visit socalgas.com/upgrade to view the full program disclaimer and additional program details. View the full program disclaimer and additional program details here.

 

 

 

2019 Program Update!

Wednesday, December 5, 2018

How are our complimentary Diagnostic Testing and Project Processing working out for you?

In this issue you can expect to see:

  • End of Year Reminders
  • 2019 Program Update
  • New Program Look for 2019
  • Complimentary Diagnostic Testing and Project Processing
  • Updated Calculators
  • Additional Eligible Smart Thermostats
  • Go Green Financing Updates

Budget Update

As of now, 57% of the SoCalGas Only program incentive budget is remaining. Budget updates are scheduled to go out twice a month unless stated otherwise. Please contact your account manager to see how you can take advantage of the remaining incentive budget.


Highlights

End of Year 2018 Reminders

As the end of 2018 fast approaches, please remember to reserve your projects and submit post retrofit information as quickly as possible. Also, please respond promptly to requests for information and review projects currently in Pending Action statuses to see if they are able to proceed and move forward.

The program is working hard to close out as many projects as possible in 2018. We appreciate your cooperation to end the year on a high note for both you and your customers. 


2019 Program Update

SoCalGas would like to confirm that the Home Upgrade Program will return in 2019. The Program will begin accepting reservations again on January 1, 2019. The program will offer incentives on approved projects where measures are purchased and completely installed between January 1 and December 31, 2019.

Please note that projects in the Los Angeles Department of Water and Power (LADWP) service territory will continue to receive 100% of the calculated incentive if there are both gas and electric savings associated with the project. Projects served by a municipal utility other than LADWP will receive 30% of the calculated incentive for gas savings.


New Program Look for 2019

Effective January 1, 2019, the Home Upgrade program will no longer fall under the umbrella of Energy Upgrade CA. The program will be administered by SoCalGas and will have new branding. All program materials and documents will be updated to reflect this new look.

Contractors will be given a grace period within which to download and begin using documents with the new branding. Stay tuned for more updates.


Reminder: Complimentary Diagnostic Testing and Project Processing

We encourage you to make the most of our limited time free third-party testing and project processing in conjunction with program-approved Raters.

ERE Inspections is already providing post-retrofit diagnostic testing and project processing services to contractors. Take advantage of this opportunity to have these services covered by the program at no cost to you; these savings can help you increase sales by passing discounted pricing on to your customers.

Please note: Raters may also offer special pricing on Advanced Home Upgrade testing and processing – check with your Rater for details.

Contact ERE Inspections at the information below:

ERE Inspections

Roman Leonelli

(310) 807-4800  

Upon meeting program requirements, additional approved Raters will be added, offering you additional options from which to select. 


Reminder: Updated Calculators

The Home Upgrade and Advanced Home Upgrade Calculators have been updated to reflect the changes to the SoCalGas only program and are now available for download from the contractors’ website.


Reminder: Additional Eligible Smart Thermostats

Lennox Smart Thermostats (iComfort s30, e30, and m30) join the list of smart thermostats eligible for an incentive in this program. Other models eligible for incentives include qualifying Nest, Ecobee* and Honeywell Lyric™ Wi-Fi* smart thermostats. Please refer to the Info Sheets and Incentive Application forms to view the full list of eligible smart thermostat models.


Remember

  • 90-Day Cancellation Policy is still in effect.
  • ICF’s new office address is 49 Discovery Suite 250, Irvine CA 92618. Please update your records.

Go Green Financing Updates

The state-backed REEL program, with $5M in energy efficiency loans and growing, makes it easy to get started in financing.

Home Upgrade rebate availability is changing, and customers will be looking for new ways to make projects more affordable. Financing enables low monthly payments so that your customers can make the upgrades they want – including comprehensive Advanced Home Upgrade projects. The Residential Energy Efficiency Loan (REEL) program offers trusted, state-administered financing, and unparalleled contractor support.

New to offering financing? Check out the key financing terms below, and learn more at GoGreenFinancing.com:

  • Up-Front Costs: Some loans have an origination fee charged by the lender for processing the loan application. REEL has no up-front costs.
  • Prepayment Penalties: With many loans, prepayment penalties are charged if a borrower pays off the loan before the loan’s term. REEL has no prepayment penalties, so customers can pay off their loan early worry-free.
  • Annual percentage rate (APR): The yearly interest rate on the loan, plus the cost of any other charges (for example, annual fees). Using APR to compare different loan packages will help your customer make the right choice for their project. REEL has multiple participating lenders to compare, offering competitive rates!
  • Collateral: Something of value (such as the borrower’s home) that can be used as security if payments are not made and the loan defaults. With REEL, lenders do not require collateral! 
  • Pre-Approval: The process in which a borrower works with the lender to confirm how much they qualify to borrow, before they officially apply. All REEL lenders provide pre-approval within 24 hours of inquiry.

Start talking to your customers about REEL today!

Become a REEL Participating Contractor. It’s fast & free to enroll! Start the online training and application at GoGreenFinancing.com.

Already a REEL Participating Contractor? Inquire about cobranded REEL flyers by emailing your company information and logo to reel@frontierenergy.com!   

Energy Upgrade California® Home Upgrade provides assistance and incentives for home improvement projects

that can reduce energy use and make homes more comfortable. This statewide program is managed locally by utilities and regional energy networks and directed by the California Public Utilities Commission in collaboration with the California Energy Commission. Funding comes from utility customers under the auspices of the California Public Utilities Commission. Incentives are offered on a first-come, first-served basis and are effective until the funding is expended or the program is discontinued. Terms and conditions apply. See program rules for details. Programs may be modified or terminated without prior notice. ©2018 Trademarks used with permission and are property of their respective owners. All rights reserved.

 

 

Joint Program: It's a Wrap!

Wednesday, November 7, 2018

Attention All: Joint Program Post-Retrofit Submissions are Closed!

Respond promptly to requests for information to avoid QC/Final review delay!

No Projects will be paid out in 2019.

In this issue you can expect to see:

  • Important Information: Post-Retrofit Project Closeout
  • Reminder: Contractor Insurance Document Requirements
  • Go Green Financing Updates


Important Deadline: Post-Retrofit Submissions

  • Post-retrofit project information submissions are closed in the Joint Program.
  • Respond to requests for additional information or corrections from QC reviewers or processors promptly to avoid delays in processing.
  • No incentive checks will be issued after December 31, 2018, so please work with our teams to ensure a smooth wind-up of the program.
  • Please note: this deadline only applies to Southern California Edison (SCE)/SoCalGas® projects. 


Contractor Insurance Document Requirements

  • Contractors with projects still the pipeline for processing will still be required to provide General Liability and Workers’ Compensation insurance that lists SCE, SoCalGas and ICF as certificate holders, when due.
  • For General Liability insurance, all three parties must also be listed as Additional Insured and a Waiver of Subrogation must be included.
  • For Workers’ Compensation insurance, a Waiver of Subrogation must be included.
  • Refer to the Contractor Participation Agreement for more details and contact your Account Manager if you have any questions.

Remember

  • Building Performance Institute (BPI) Certification Training has been moved to 11/12/2018 through 11/16/2018. Contact Lorelei Penera at (858) 444-3915 for more details.
  • 90-Day Cancellation Policy is still in effect.
  • Automobile insurance is no longer being requested by the program for continued participation by contractors.
  • ICF’s new office address is 49 Discovery Suite 250, Irvine CA 92618. Please update your records.

See October 2018 newsletter for more details on these items.


Go Green Financing Updates

HVAC contractors: Don’t Miss Out on IHACI!

Once a year, the heating and cooling industry’s biggest names come together in one place – and you can attend for free! The 39th annual HVAC/R/SM/Performance Contracting Product and Equipment Trade Show, produced by the Institute of Heating and Air Conditioning Industries, Inc. (IHACI), will offer exhibits on new technology, business seminars, and resources to help contractors stay current on industry trends. The event will be held at the Pasadena Convention Center on November 14, 2018.

SoCalGas, SCE Energy Resource Center and the state-administered Residential Energy Efficiency Loan (REEL) program will be among the contractor resources. Both Home Upgrade and REEL can work together for HVAC contractors looking to sell the latest technology. REEL can help your customers finance eligible HVAC measures including your Home Upgrade projects, central AC units (14 SEER or greater), gas furnaces (80% AFUE or greater), split/package systems, duct replacement, insulation, and more. Our team can help new contractors get started and talk shop with current contractors. We’re excited to see you there!

Already a REEL Participating Contractor? 

Tickets to IHACI are free, and we’d be happy to send you paper tickets for your team! Simply contact your account manager, or request tickets from the REEL Contractor Support team directly at 1-800-484-0109 or REEL@frontierenergy.com. You can also avoid registration lines by pre-registering online for a speed badge at www.ihaci.org.  

Not yet a REEL Participating Contractor?

It’s easy to get started and free to enroll! If you’ll be at the event, swing by booth #527 to pick up an application. If you want to get started today, the online training takes approximately one hour and is available online, anytime at GoGreenFinancing.com

 

 

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